I had a 2014 Tundra 1794 but was not a 4x4 and I wanted another 2014 Tundra 1794 4x4 and I went to my local dealers in the Rio Grande Valley, Texas and they didn't want to make business with me because of the monthly payment I was looking for. Then I call the North Park Toyota in San Antonio Texas and Mr. David Garza answered my call and I explained my situation and what I was looking for. I return from San Antonio Texas as a very satisfied customer and I paid less than I expected.
Very disappointed with our purchase from here. The salesman that I had was Robert Robles. I purchased a 2015 4Runner Limited for my Fiance for Christmas. When searching for the vehicle I told Robert that I wanted "Every Option" and also said the phrase "Fully Loaded". They did not have this vehicle in stock and he was searching for one. Well first it took almost 4 days to finally find the one we ended up with. I put down a deposit to secure the first one and somehow it was sold out from under me. He then claimed he found another one in Dallas and the next day called and said that one fell through as well. Well he finally found one and after having gone and picked it up and suprised my fiance with it I discovered it did not have every option like I requested. The option she wanted most was remote start and the vehicle did not have this option although it is offered as an option. When I called to tell Robert about this he tried to convince it wasn't worth it because the Toyota remote start makes you turn off and restart the vehicle when you enter it. He completely tried to dismiss my frustration as I kept telling him how upset I was. He then told me that ifIo wanted this option I would have to pay extra for it. I disagree because I requested several times for a fully loaded vehicle with every option which would include remote start obviously since this is an option. He only seemed to care about me giving him a good review and mentioned this several times as I was leaving the dealership. He even told me "we are supposed to show the customers how to use the entune system but can you just say that I showed you in the review so I will get credit for it". I have told everyone I know about my crooked experience with this dealer and will never be back!
We only work with Robert Robles and we recommend all of our friends and family to him as well. We never feel rushed or pressured into buying a vehicle and we love that he takes his time to explain the details of the vehicles and answers all our questions. NPT has always been great to us!
Robert Robles was great. He went out of his way to show us the different style of Tundras. We never felt pressure or any hassle the time we were at NPT. The whole overall experience with NPT was Great.
Robert Robles was great. Once the vehicle arrived he spent time showing us all the features of the Highlander and went above by setting up my phone and blue tooth. I have punched many vehicles in the past but Robert was by far the best sales person. Thank you Robert.