Robert Robles was great. He went out of his way to show us the different style of Tundras. We never felt pressure or any hassle the time we were at NPT. The whole overall experience with NPT was Great.
Robert Robles was great. Once the vehicle arrived he spent time showing us all the features of the Highlander and went above by setting up my phone and blue tooth. I have punched many vehicles in the past but Robert was by far the best sales person. Thank you Robert.
Our sales rep, Connie Schellenger, was the reason we purchased a car at NPT. We met with Connie about a week before our purchase, even though we were not going to buy a vehicle at that time, she answered all our questions and gave us the same great service you should expect. I found the vehicle at two other dealers, one local and one that we could have saved a little money with on financing, but Connie was the reason we returned to NPT. The car is great and the dealership itself is very nice, but lets face it, when you can search hundreds of dealerships online for a price and options, it is the people that really set a business aside from the rest. Thank you again Connie, we will be doing business with you again.
Joe Hernandez,, the only salesperson that we have ever encounter in our over 50 years of buying/trading cars who actually places the customer First as well as informs us with all the various options so as to enable us to be very satisfied with our purchase of our new Camry. Joe took the extra steps to ensure that we were constantly in sync together throughout the process of buying our new Camry. Joe EXCEEDED our expectations !!! He has excellent communication, friendless & support skills and we will highly recommend Joe and NPT to all. We are very appreciative of Joes willingness and suppport!!! A real BIG THANK YOU JOE !!! Justin Blake also demonstrated superior support during the closeout phrase of our new Camry.
I just purchased a used Toyota Sienna from NPT - Robert Robles was my salesman .... can you say "AWESOME"?!
I have done business for years with another local Toyota dealer, (who shall remain nameless - but they've lost my "Confidence,") and I was quite skeptical about the whole car buying process, to say the least. My first experience at NP, (with a different salesman,) was somewhat disappointing, as it seemed as though he wasn't too interested in selling me a vehicle, but I ended up going back and working with Robert - and I am SO glad I did!
Robert went above and beyond to get me the van I wanted, he made sure my trade-in was actually appraised, (I even got a FAIR price for it!) AND he did an outstanding job of going over all of the features of my "new" van before I left the lot - he even set up the bluetooth for me! I have NEVER had a salesman take the time to show me how to work things on a vehicle - even when I bought one brand new! (And I didn't even have to ask him! Robert just offered and did it on his own.) Thank you, Robert!!!!!
As for the financing part of the transaction: I was escorted to the office by Luis Servin - What a nice, friendly man!
I then met with Justin Blake... I must say, I had my guard up, as I know how this part of a sale goes.... "pressure time," right?? NOPE! Not at ALL! Justin was great! No pressure to buy an extended warranty, (although my van is a Certified Pre Owned,) no typical sleezy sales pitch.... Just down-to earth, pleasant, efficient, and fast service. I was AMAZED! the only reason I spent a long time waiting after I got into Justin's office was because of MY bank having technical difficulties sending the loan documents.
The night I brought my van home, I discovered that the previous owner had left a CD in the player.... it was stuck! I contacted Robert and he told me to bring it in the next morning to the service department. I did, and spoke with David Pagel, and I believe Achilles (?) Once David realized that I had just purchased the van, he not only got me signed in, but instead of having me wait around all day, he even went to (I believe her name was Yvette,) and I was in and out of there within 20 minutes!
THANK YOU, North Park Toyota!!!!!! I haven't stopped marveling over my whole experience, and I would DEFINITELY recommend Robert, and your team to anyone shopping for their next vehicle or looking to service their current one!
Took my 2007 tundra in for 4 wheel alignment service and J.R, who I usually deal with was off that day but was pleasantly greeted by Anthony Mata whom I have never dealt with before. He went above and beyond to fix a minor issue with my drivers side door at no added cost while getting my alignment done on my tundra. Just like J.R has done in the past, Anthony Mata provided the service I expected when I show up to get my truck worked on,
Anytime my family and I are looking into a new vehicle, Robert Robles is the only salesperson we go to. He always goes the extra mile in giving us exactly what we're looking for. He's very helpful, so nice and always puts the customer first. Very appreciative and so glad we went to him the very first time we bought a car from NPT. Thank you Robert!
We went in to look for a vehicle for my wife. While looking around Scott showed us around and let us know what they have available and what we can order in . Even though we didn't get the vehicle the first time we went, bc of the great customer service and awesome sales rep Scot and Robert we went back. This time it was for me. I knew exactly who to ask for and could help me get what I wanted and in the price I felt comfortable with. The sales team of Robert and Scott did everything for us to keep us comfortable and took note on all the features we liked and wanted.
We found a vehicle and it fit me perfect. I'm 110% satisfied with my truck!!! As we went and talked to Blaine he was very informative on what the breakdown of the vehicle purchase was and what could help us to get our payment right!! He was very informative and was always talking with upper management on how they could help us get in to our price and budget.
This is a wonderful dealership from the inside and out. Great location, great staff and awesome Customer Service!!
I will always come back to North Park to purchase any other vehicles I will purchase in the future and tell all my family and friends to ask for Scott Contreras or Robert Robles! They went above and beyond for us!
Go see Blaine Waddell with finance and he will fight for you to get the best deal!!!
North Park toyota has a customer for life!!
Thank you all again for this great experience.
I had the best Car buying experience at North Park Toyota in my life! Thanks to Richard Ramirez and Ramsey Obregon. My wife and I were undecided on our choice of vehicle that we needed for our new growing family and our salesman Richard Ramirez, patiently showed us all possible choices. He took us around the huge lot of vehicles and went according to our preferences and never tried to show us what we didn't want. Richard took us on test drives of several different vehicles and we never felt rushed to make a decision. Every option we thought of, Richard looked up on our request without hesitation. Richard always told us to "be sure its what you want." When we finally made our choice of vehicle, our vehicle needed to be ordered and shipped to North Park. With every step and every day that had gone by, we were given daily updates of the progress of our vehicle. Richard Ramirez is a top notch salesman and i would recommend him to everyone looking to buy a vehicle.
The next step in our car buying experience at North Park Toyota was with Ramsey Obregon, our business manager. Ramsey went above and beyond to ensure we were completely happy with our selection decision. He understood we were apprehensive and took the time out to talk with us about being 100% sure and 100% happy above all. Ramsey made our contract review easy to understand and he was very thorough. Any questions we had, he explained to us in detail and made sure we completely understood before moving on to the next step. As with Richard, Ramsey would call us on a daily basis to update us on our vehicle that we waiting for, to be shipped to North Park.
My wife and I had the best experience between both of us by far, at North Park Toyota. The friendly staff, great hospitality, and no hype that we received at this Dealership makes us recommend North Park Toyota to everyone.