Our salesman Vince Lee was very helpful with his knowledge of the different Toyota products. He also helped us set up the navigation and Bluetooth connections. Overall Mr. Lee made our experience very pleasant.
This place was great. I had my vehicle serviced there, but never purchased a car there prior to this experience. However, I am sure glad we chose NP Toyota. We went to another dealership just to compare prices and honestly booked it straight back to NP after about 10 mins at another local dealer. Its just a comfortable, no hassle, worry free experience. They literally gave us every single thing we asked for without any issues.
My experience at North Park Toyota was horrible they sold me a car and than the car was sold to someone else. They wasted days of my time telling me things were find only to finally inform me the car was sold. At this point they than promised to work with me to locate another car and even sell me a 2016 for 600 more to try smooth things over only when i came in they demand i buy there 2016 for thousands of dollars more after promising to work with me. I asked to speak with the own and even left him my number to call me there dealership has not been in contact. I feel they are a very unethical dealership after saying they would work with me only to demand i buy or lease a 2016 on there lot or nothing. I had signed all paperwork for my new vehicle had contacts and loans sign even turned over my title for trade in only to have them tell me to buy this or leave. Horrible custom service by this dealership guy didn't care about how my credit was ran anything. I was even told that i would never find what i wanted for the price. Now let me tell you where to go to Red McCombs Toyota not only was very nice and worked with me had the vehicle available ten miles away when i brought them all the signed paperwork they looked said i cant believe they did this and didn't stand behind your deal and try to right this they even matched the impossible price that North Park told me i would never get. Please save your self the pain of going to this dealership and have them change prices on you and go back on there promises. The way the gentleman selling cars talked to the people next to us during our time there sicked me and i was embarrassed my son had to listen to the way he talked to people. Still to this day January 4th 2016 and the paperwork was signed December 16th 2015 I have not even received an apologize from this dealerships owner on the way his staff treated me and my wife during the sale.
The team at North Park really impressed me, especially Isaac Avelar from internet sales. He was able to help me make the best of a less than optimal situation. I am very pleased with my purchase and was happy that he made sure I was comfortable with the car. I was able to take it home to show my wife and the finance officer provided the paperwork to sign so she wouldn't have to bring all the kids to the dealership with me. I rate this dealership high because they help reduce the friction of car buying.
When I initially visited this dealership, my impression was not good. I was wrong. Mr. Ravlin took my concerns seriously, and the dealership went out of their way to address them. They turned what could have been a negative situation, and helped turn it into a positive. After sitting down and talking with Mr. Blake, I ended up by buying a 2016 Tacoma from them, and it was the best car buying experience that I have ever had. I am very glad to have done business with them, and recommend North Park Toyota to everyone, even if you have to drive to get there. It was a 150 mile trip (one-way) for me, and was well worth the trip.
Before you buy, check out North Park Toyota. I'm glad that I did, and I'll bet you will be too!
Started off with a couple of bumps but definitely they made sure we were taken care of. Jeff and Joe made sure to go above and beyond to make sure we were satisfied. We are very pleased with the vehicle and the customer service shown to us in delivering it to us. We have purchased 2 cars from this dealership and both times we were satisfied. Thank you so much Jeff , Luis and Joe we appreciate all your hard work..
isaac Avelar, he help me a lot, which Tacoma to buy, I bought a Tacoma TRD sport. I'll recommend him any time. He is very honest to me. And I like to thank you to David P mechanic supervisor for taking care of my new truck. Thank you Isaac, David and north park Toyota.
"Ozzy" at North Park Toyota made car buying a breeze! I have never had a good experience with car buying or car salesman, but "Ozzy" earned my business and I will be returning when it is time to trade in my lease! My husband and I purchased a CPO Toyota Tundra and we were very satisfied with the entire process. The quality, price, customer service, and even finance department impressed me. I will definitely be recommending this dealership and "Ozzy"!